Reports to: Chief Advancement Officer
The Member and Donor Relations Coordinator is responsible for developing and implementing engagement and fundraising strategies to enhance and expand donor support for the membership and annual fund programs at the American Civil War Museum. The Member and Donor Relations Coordinator also provides excellent support for donor stewardship efforts and effective donor database management and reporting. The position will also work on projects with other members of the Advancement division, as well as other museum staff.
The Member and Donor Relations Coordinator is an active member of the Advancement Division (American Civil War Museum Foundation and Marketing & Public Relations), which enhances the Museum’s sustainability by inspiring audience engagement, increasing public awareness, and cultivating opportunities for financial giving. Through these efforts, the Advancement team broadens and deepens the Museum’s audience and funding base for exploring the causes, course, and legacies of the American Civil War era. The team also enhances relationships between the museum, its audiences, and its partners; and support the desired impact of the museum’s larger interpretive plan and strategic plan.
The American Civil War Museum offers an excellent benefits package and generous personal time off. We are proud to be an Equal Opportunity Employer committed to diversity and inclusion. Candidates who bring diverse experiences, perspectives, and talents to the work are especially encouraged to apply. We believe that an inclusive culture among our staff is critical to implementing our mission to understand the Civil War era’s history and impact in our lives today. To apply for the position, email your resume and cover letter to [email protected] by November 20, 2020.
Duties and Responsibilities:
- Manages the Museum’s Membership and Annual Fund programs, including the management of the Foundation’s CRM database, acknowledgments, recognition, ongoing communications with members and donors, and continued stewardship of donors.
- Proactively support the stewardship activities of the Development Department, establishing and coordinating individualized stewardship plans and processes. Strategically plan efforts to promote increased contributions and donations from existing and new Museum members and annual fund donors with mutually defined goals established in collaboration with the Chief Advancement Officer and the Foundation Board.
- Establish and implement standard donor membership levels and corresponding benefits and recognition. Develop membership retention strategies for members and report key performance metrics to the Foundation Board.
- Provide continued research on potential donors with the use of iWave or other donor research databases. Develop profiles of potential key donor prospects.
- Collaborate with the Museum’s digital marketing team to develop e-communications including social media related posts to support donor solicitations, donor relations, stewardship activities, and strategic invitations.
- Extend strategic and regular invitations to donors and prospects for meetings, lectures, book talks, and other Museum events of interest.
- Manage the process for donor acknowledgments and additional patron correspondence, including scanning correspondence into the CRM donor database.
- Provide timely and accurate reports for managerial and financial analysis as needed.
- Serves as the Foundation’s liaison and strategist with the Tredegar Society, the Museum’s young professional board, including support of their annual event Loose Cannons.
- Assist with the planning and logistics of fundraising and stewardship events.
- Supervise Development Department’s interns and volunteers, including their orientation, evaluation and reporting when needed.
- Bachelor’s degree (or equivalent) with a minimum of two years of nonprofit donor relations or membership experience.
- Experience with a constituent relationship management (CRM) database.
- Proficient in Microsoft Office and various digital media platforms (Instagram, Facebook, Twitter).
- Proficient in list management.
- Experience organizing mailing projects, both in-house and using an external mail house, including building letter and mail merge templates.
- Strong organizational and project management skills, including the ability to coordinate multiple projects with concurrent deadlines.
- Excellent verbal and written communication skills, including excellent copywriting and proofreading skills.
- Ability to work both independently and collaboratively. Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines.
- Detail-oriented with excellent customer service skills.
- Experience working in a museum or cultural organization.
- Working knowledge of WordPress.
- Passion for history.
The American Civil War Museum is the preeminent center for the exploration of the American Civil War and its legacies from multiple perspectives. We are so much more than a collection of artifacts. We are storytellers and educators. In the battle against the all-too-human instinct to wish the past were simple, we’re exploring the unparalleled significance the American Civil War holds to complexities we face today. We believe that understanding this period of America’s development is fundamental to understanding current society, culture, and who we are as Americans.
About the American Civil War Museum
The American Civil War Museum is a national resource for connecting people to the history and legacies of the American Civil War. Our vast collection of artifacts provides the backdrop for the stories we share. With locations in Richmond and Appomattox, the Museum explores the stories of the Civil War era through our award-winning exhibits and programs. Visit us at acwm.org to find out more.
COVID-19 Procedures: During the COVID-19 pandemic, our staff are working remotely and rotating into our administrative offices in Richmond at our Historic Tredegar location until conditions improve in order to ensure the safety of staff and visitors. The Member and Donor Relations Coordinator will be expected to do part of their work remotely and part of their work in the Advancement offices, with frequent phone or video conferences with colleagues.