Status: Part-Time (24-32 hours/week)
Compensation: $15.00/hour
Reports to: Director of Visitor Engagement and Retail

Summary:

The Visitor Engagement Education Specialist overseas education operations at the Appomattox campus. The Specialist also ensures smooth operation of site opening/closing procedures, operations, and engaging interpretive programs for youth, family, and educator audiences across the Museum’s platforms. The Specialist will work with the Director and the Education Team in leading part-time, permanent and seasonal Visitor Engagement Associates (VEAs). The Specialist will be cross-trained and competent in all essential areas of operations, education, interpretation, retail, and scheduling. 

The Department of Visitor Engagement and Retail delivers a visitor experience that not only meets the needs and expectations of on-site visitors, but leaves a lasting and meaningful impression. This department is responsible for everything that pertains to the face-to-face delivery of information, orientation, interpretation, and sales at the American Civil War Museum.  Encounters with the public take many forms and include front desk operations; booked group programs; guided tours, informal interpretation, public programs; and special events. 

We are proud to be an Equal Opportunity Employer committed to diversity and inclusion.  We strive to be a workplace where a diverse mix of talented people want to come, stay, and do their best work.  We believe that an inclusive culture among our staff is critical to implementing our mission to understand the Civil War era’s history and impact in our lives today.

The American Civil War Museum offers an excellent benefits package and generous personal time off.  We are proud to be an Equal Opportunity Employer committed to diversity and inclusion.  We strive to be a workplace where a diverse mix of talented people want to come, to stay, and do their best work.  We believe that an inclusive culture among our staff is critical to implementing our mission to understand the Civil War era’s history and impact in our lives today.

To Apply: Please send a resume and cover letter to Bob Sayre at [email protected] Applications close on July 17, 2021, at 11:59 pm ET. 

Duties and Responsibilities:

Interpretation/Education

  • Interprets the history of the American Civil War. Continues to enhance knowledge of the Civil War, including reading established and emerging scholarship on the causes, course, and consequences of the Civil War and its legacies.
  • Delivers programs using a wide variety of techniques tailored to each audience’s age, background, interests, and needs. Facilitates educational and/or interpretive programs about potentially controversial or challenging topics. Comfortable using appropriate hands-on activities to engage visitors, including offerings for family audiences, student field trips, adult tours, and general public visitors. 
  • Works as part of the Education Team and with other Supervisors to ensure proper implementation of booked school groups, including appropriate staff levels, schedules, and on-site logistics. 
  • Acts as on-the-ground advocate for the Education Team, including ongoing coaching of front-line staff on the execution of inquiry-based, student-centered programming.  
  • In collaboration with the Education Team, develops, coordinates, and implements school and family programs.
  • Other duties or projects as assigned

Operations and Administration

  • Assists in the Museum’s front line opening/closing, cash handling procedure, and emergency operations. 
  • Coordinates with the Retail Specialist and other key holders in supervision of front-line operations and part-time and volunteer Visitor Engagement program.
  • Maintains accurate records and supplies: Tracks program attendance, supply levels, and (as needed) evaluations; Maintains documentation of program process and evolution; Provides regular reports for department and institution for each project.
  • Supports other department activities, including support for staff and volunteer training and representing the Museum at local/regional events.
  • Participates regularly in department meetings and staff meetings. 
  • Contributes to planning teams and committees for larger Museum projects.
  • Collaborates with internal and external stakeholders in a professional and courteous manner, including colleagues in other departments and collaborators in the community.  Supports the overall visitor experience of the Museum by providing exceptional customer service.

Visitor Services

  • Collaborates in the implementation and performance of an effective and efficient visitor services operation.
  • Provides front desk coverage to ensure continuous operation of the visitor service function.

Retail

  • In the absence of the retail specialist, ensures continuous operation of the retail function.
  • Engages with visitors in store to assist with purchases.

Qualifications Required:

  • Minimum of a High School Graduate, with some college (or equivalent) experience.
  • A minimum of one year’s experience presenting programs at a museum or historic site setting, or classroom teaching experience.
  • Demonstrated experience providing engaging educational experiences to a wide variety of audiences using hands-on activities or other interpretive techniques.
  • Demonstrated experience successfully leading projects or teams of people. 
  • Demonstrated experience with a Point of Sale (POS) system
  • Superior public communications skills.
  • Excellent customer service skills.
  • Ability to manage multiple projects with concurrent deadlines
  • Ability to work both independently and collaboratively.
  • Ability to adapt quickly and positively to changing circumstances. 
  • Ability to work a flexible schedule, which includes weekends, evenings, and holidays. Approximately 24 to 32 hours weekly. 
  • Ability to perform physical tasks associated with the position, with or without reasonable accommodations:
    • Ability to lift up to 40 lbs. on a regular basis.
    • Ability to climb stairs. 
    • Ability to stand for extended periods. 
    • Ability to work indoors and outdoors in varied weather conditions.

Qualifications Desired:

  • Bachelor’s degree in History, Education, Museum Studies, or related field.
  • A minimum of two years experience presenting programs at a museum or historic site setting, or classroom teaching experience.
  • Two years of front-line customer service experience at a museum, historic site, or public-facing environment. 
  • Excellent leadership skills. A minimum of one year’s supervising and training staff, volunteers, and/or interns. 
  • Substantial knowledge of nineteenth-century American social and Civil War history developed through formal education, professional experience, or personal study.
  • Experience with program evaluation. 
  • Excellent organizational skills. 
  • Detail-oriented.